At kronostores, Your Satisfaction Is Our Priority

We are committed to ensuring you’re completely content with your purchase. We firmly stand behind the quality of our products and provide a clear and straightforward refund and return process.

1. Return Window

You have 30 days from the day you receive your package to request a return or refund. For eligibility, items must be unworn, unwashed, and in their original condition.

2. Shipping Issues (Lost or Damaged)

  • Lost in Transit: If the carrier confirms your package is lost, we take full responsibility. We’ll offer a full refund or a free reshipment.
  • Damaged on Arrival: If your item arrives damaged, contact us at support@kineticbazaar.shop within 48 hours of delivery with photos of the damage. We’ll immediately arrange a refund or a replacement.

3. Customized Items

Please note that personalized/customized items are final sale, except when they arrive defective or with a printing error. In such cases, we’ll reprint and reship the item at no cost to you.

4. How to Start a Request

All return or refund requests must be started by contacting our customer support email: support@kineticbazaar.shop.
Response Time: We’ll respond to your inquiry within 1 business day.
Include your order number and the reason for the request in your email.

5. Refund Processing

  • Approval: Once your request is approved, the refund will be sent to your original payment method.
  • Timeline: You’ll generally receive your refund within 1 – 3 business days.
    Note: The exact time for the funds to show up in your account depends on your financial institution.

6. Return Shipping

If the return is due to our error (defective or wrong item), we cover all shipping costs. For other returns, the customer is responsible for the return shipping fee.

7. Contact Us

  • Email: support@kineticbazaar.shop
  • Service Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)